The receptionist who
answers every call.
The phone rings during your busiest hour. Your one employee is at the register with a line of four people. The customer on the line wants to know if you have a specific bourbon. By the time you can pick up, they’ve already called the next store. Gabby answers every time. She knows your shelf. She holds the bottle. She sends the customer a confirmation text.
Voice + chat + SMS · One number your customers call
The problem
Every missed call is a customer who called the next store.
You count the bottles you sold today, but you can’t count the bottles you would have sold if someone had been able to pick up the phone. The lunch rush. The Saturday 5pm wave. The hour your one employee runs out for the bank deposit. Every ring you miss is a sale that went somewhere else.
What Gabby does for you
She works the floor when you can’t.
One Gabby. Four surfaces. She picks up the phone, helps customers on your storefront, answers customer texts, and remembers what every customer asked about last time.
Answers the phone
"Do you carry Eagle Rare?" Gabby checks your shelf in real time and answers honestly. "Yes, we have three. Want me to hold one?"
Helps customers on your storefront
Your website gets a chat assistant who knows the inventory. Customer types 'something smoky under $80' — she recommends three bottles you actually have.
Places holds in 10 seconds
Customer asks for a hold. Gabby takes their name, phone, pickup window. She texts them the confirmation. You see the hold in your dashboard before they hang up.
Sends pickup confirmations
Hold expires at 8pm? Gabby texts a heads-up. Bottle is ready at the counter? Gabby texts. Your customer never wonders where the request went.
Remembers your regulars
The customer who calls every Friday for the same Cabernet — Gabby remembers. Next time she greets them by name and asks if they want the usual.
Speaks the customer's language
English and Spanish on day one. More languages coming. Your Spanish-speaking customers finally get help in the language they're most comfortable in.
Three surfaces · one Gabby
In the store. Behind the counter. On the phone.
Customers self-serve on your storefront. Staff lean on Gabby behind the counter when a customer asks something they don’t know. And the phone keeps ringing — even when the store is at full tilt. Same Gabby, same shelf, same memory of the customer.
① In the store · For your customers
Two ways your customers shop with Gabby.
The shopper who knows what they want types it in. The shopper who doesn’t lets the picker walk them through it. Either way they end up at three real bottles you actually have on the shelf.
Step 2 of 4
What’s the occasion?
Tap one — Gabby will narrow it down from here.
Date night
Wine or bubbles
A gift
Bourbon or scotch
A party
Beer + spirits
Just for me
Pour at home
So far
Whiskey · A gift · next: budget
Gabby
Answering now · Main Street W&S
Laphroaig 10
$54.99
Islay single malt · Peat-forward
✓ 3 in stock
Ardbeg 10
$59.99
Islay single malt · Bonfire smoke
✓ 2 in stock
Talisker 10
$69.99
Skye · Brine + pepper smoke
✓ 4 in stock
Customer scans your QR or visits your storefront URL · No app to install
② Behind the counter · For your staff
The new hire who doesn’t know the answer? Megan trained them. Gabby has their back in the moment.
A customer at the counter asks for something obscure. Your employee opens Gabby on their phone, types the question, and gets three honest options — what’s in stock, the price, where it sits on the shelf, and a one-line tasting note they can repeat back. No more “let me go ask my manager.”
Ask Gabby · staff
Sarah · counter
Customer at register
Helping someone with bourbon · started 0:23 ago
Eagle Rare 10
$44.99
“Honeyed, cleaner finish than BT”
✓ 6 left
📍 Aisle 4 · top shelf
Four Roses Small Batch
$38.99
“Lighter rye profile · easy sipper”
✓ 11 left
📍 Aisle 4 · eye level
1792 Small Batch
$34.99
“Soft caramel · BT alt at lower price”
✓ 4 left
📍 Aisle 4 · bottom
The day-one new hire looks like a veteran
They lean on Gabby for the first 30 days while Megan’s modules sink in. Customer never knows the difference.
Veteran staff move 2× faster
Even the manager who knows the catalog cold uses Gabby for live stock + price checks — faster than walking to the back room.
Hold the bottle right from the floor
If a customer wants to come back later, the employee taps ‘Hold’ on the rec card. Gabby texts the confirmation while the customer is still standing there.
③ Away from the store · On the phone
You see every call. You see every hold.
When customers call from home, the car, or the parking lot, Gabby picks up and handles it end to end. Open the Gabby tab in your dashboard to see every conversation — what was asked, what was held, what was sold.
4:47 pm · Marcus T.
Pappy availability inquiry
Marcus
Gabby
Marcus
Gabby
Marcus
Outcome
Hold #4827
Stagg Jr. 750ml
$89.99 · 1 unit
Pickup by 8pm tonight
Customer
Marcus T.
(404) 555-2847
9 holds this year
Likes: Bourbon · Cabernet
SMS sent
← Swipe to see the full dashboard →
The setup
Three steps and the phone stops getting missed.
Pick an area code
Tell us where your store is. We provision a phone number on BevTek's network that matches your local code. Customers see a familiar number.
We wire her into your shelf
Gabby reads your inventory automatically. The moment your stock changes, she knows. No syncing, no spreadsheets.
Print the number, share the URL
Put the new number on your storefront, Google Business listing, receipts, table tents. Put your Gabby chat link on your website. She handles the rest.
Your most reliable team member
She doesn’t take lunch. She doesn’t put callers on hold for ten minutes.
Gabby answers in the second ring, every time. She doesn’t need to ask another employee about the allocation list. She doesn’t forget a hold. She doesn’t go home at 5pm. She just keeps showing up.
Honest answers
Questions store owners ask first.
Does it sound like a robot?
No. Gabby uses the best-in-class voice technology available — most callers don't realize they're talking to an assistant until you tell them. She has a name, she has a personality, she sounds like the kind of person you'd actually want answering your store.
What if she gets a question she can't answer?
She transfers the call to your store phone, or — if you set it up that way — texts you the question with a callback request. She never bluffs. She never pretends to know something she doesn't.
Do customers have to know they're talking to an AI?
By regulation in some states yes, and Gabby identifies herself when asked. But the goal isn't to hide it — it's to make the experience actually good. Customers care about getting help. Most don't care who's giving it.
What happens to my existing store phone?
Your existing line stays as-is. Gabby gets a separate number that you publish wherever you want her picking up. You can forward your main line to her on busy hours and keep it for staff calls otherwise — your choice.
What about the storefront chat?
Same Gabby. She reads your inventory in real time, answers in chat instead of voice. Customers who don't want to call can type their question in. Same recommendations, same hold flow, same memory of past visits.
Stop missing customers because the phone rang twice.
Gabby comes with your BevTek subscription. Sign up your store and she has a number ready within 24 hours.